Unique Club/Facility Details

Golf Facilities

Racquet Facilities

Swimming Facilities

Other Athletic Facilities

Dining Facilities

ESSENTIAL RESPONSIBILITIES

• Be aligned with and energized by Dr. Helms’ faith-based social enterprise model to eliminate poverty one career at a time.

• Be an example in the community to effectively represent all areas of Goodwill Middle GA & the CSRA.

• Ensure profitable performance of designated outlets through consistent revenue growth and efficient operational costs (labor, cost of goods, and other controllable) with year-over-year improvement. 

• Foster internal and external partnerships with the business community, community organizations, and the public that promote venues and services that generate profitable revenue.

• Ensure that Goodwill, Helms College, and Edgar's Hospitality Group model are effectively communicated to customers through employees to generate loyal philanthropic donors who support Goodwill’s life-changing mission.  

• In collaboration with Marketing, work to build brand awareness, engaging activities at The Pinnacle Club, Edgar’s Above Broad, and any other assigned venues. 

• Ensure continued growth in Pinnacle Club members, membership satisfaction, and membership spending.

• Ensure exceeding customer expectation experience and make our venues the place to dine in our region.

• Collaborate with Helms College to make Edgar's Hospitality Group venues a vibrant learning environment for Helms College students.

• Work with reports to hire, train, and retain all EHG staffing positions to proper levels to maintain standards within the established budget.

• Lead generation through sales cold calling and market research follow-up for all EHG current and targeted business as well as other Goodwill areas of business.

• Increase sales footprint and market with an expanded customer base in the current region and penetrate targeted perimeter areas of business in surrounding feeder cities. 

• Organically generate leads to increase business, revenues, and revenue capture per customer over the previous same time (month over month, year over year).

• Coordinate effective weekly, monthly, quarterly sales targets, and KPIs to ensure follow-up and revenue growth. 

• Conduct weekly & monthly sales reviews and strategy meetings with the EHG team to ensure timely and efficient responses to customers.

• Coordinate and conduct venue tours at locations to secure large and/or newfound business.

• Create, complete, and review documents in detail such as: contracts, Banquet Event Orders (BEO’s), agreements, and menus to ensure proper communication for flawless and accurate execution of requested business.

• Ensure proper and timely communication with all leads and customers throughout the customer life cycle. 

• Conduct any administrative function necessary to support designated EHG facilities and for successful selling, closing, and execution of events.

• Work closely with all Goodwill departments (EHG, Marketing, Finance, Loss Prevention, Facilities, Retail, etc.) to ensure an effective coordination of operations and services to customers.

• Provide exceptional service to internal and external clients, functioning as a positive and contributing member of the Hospitality team. 

• Perform other duties as assigned.

• Lead club membership growth motivating Member Relations Manager.

Educational Requirements

Including, but not limited to, the following:

• Relevant College undergraduate degree preferred in Culinary, Hospitality, Business, Sales, or related field.

• Associates degree is required

• Substantive Club Management experience, with Beverage Management and sommelier credentials preferred.

• Proficiency, skill, and aptitude to quickly learn various point-of-sale systems, industry software, and Microsoft applications are required.