Club is open
5
days per week,
9
months per year.
The Clubhouse Manager is responsible for overseeing the daily operations of the clubhouse, including food and beverage service, events, and the overall member experience. This hands-on leader is dedicated to maintaining a polished, welcoming environment while coordinating cross-departmental efforts to ensure excellence at every level.
The Clubhouse Manager enhances day-to-day operations by establishing and maintaining key operating systems, streamlining communication, and setting a consistent standard for clarity and execution. In addition to ensuring exceptional service and food quality, this role is instrumental in mentoring and developing team members, fostering a culture of professionalism, accountability, and continuous improvement.
Core Responsibilities:
Leadership & Team Management
● Lead and support daily clubhouse operations including dining rooms, bars, halfway house, poolside service, 19th hole, and special events
● Supervise and coach all service managers, supervisors, porters, and hourly front-of-house staff
● Foster a respectful, team-oriented culture grounded in professionalism, accountability, and communication
● Coordinate and lead daily staff briefings to align on service flow, events, and expectations
● Ensure staff training is current and consistent, particularly in service standards, fine dining etiquette, and member engagement
● Enforce grooming and appearance standards
Personnel & Team Development
● Recruit, interview, and hire qualified candidates in coordination with HR and club leadership
● Lead onboarding efforts for new hires, ensuring timely completion of training and compliance documentation
● Create, maintain, and implement training programs, manuals, and checklists that reflect service standards, operating procedures, and department goals
● Provide ongoing coaching and development to all front-of-house staff, including servers, bartenders, porters, and supervisors
● Conduct performance evaluations and administer progressive discipline in partnership with HR when needed
● Monitor staff morale, communication, and engagement to ensure a positive and professional team culture
● Ensure scheduling aligns with business needs while maintaining compliance with labor laws and internal policies
● Maintain accurate records of training, certifications, timekeeping, and performance documentation
● Enforce grooming, safety, and service standards consistently across all shifts and location
Member Experience & Service Excellence
● Serve as a visible and engaged leader during peak periods, events, and weekends
● Build strong relationships with members; anticipate preferences and follow up on feedback
● Address and resolve member concerns diplomatically and promptly
● Collaborate with leadership and department heads to execute engaging member events and holiday functions
● Ensure all areas maintain the highest standards of cleanliness, service, and attention to detail
Operational Oversight & Facility Management
● Ensure smooth execution of a la carte service, banquet events, and club logistics
● Maintain a proactive presence across all service areas, observing operations and addressing issues in real-time
● Monitor staffing levels to ensure coverage aligns with business needs
● Ensure clubhouse facilities and equipment are clean, safe, and well-maintained
● Conduct regular inspections and coordinate preventive maintenance with relevant departments
Financial Oversight & Reporting
● Participate in department budget planning and labor forecasting
● Track and analyze labor, food, beverage, and supply costs; implement cost-control strategies
● Collaborate on sales targets and financial performance improvements
● Follow cash handling, reconciliation, and payroll procedures
● Oversee timekeeping, scheduling, and payroll submissions for clubhouse staff
Beverage & Menu Support
● Collaborate with the Executive Chef on seasonal menus and BEO execution
● Support the curation of cocktail, wine, and beverage programs
● Stay up to date on dining and beverage trends relevant to a private club environment
Private Events & Banquet Management
● Partner with the Events team and Culinary leadership to coordinate and execute weddings, golf tournaments, and other member or outside events
● Ensure flawless execution of BEOs, event flow, and guest experience
● Provide support in setup, staffing, and real-time adjustments to ensure smooth event service
Compliance & Safety
● Enforce health, safety, and sanitation policies in accordance with club and legal standards
● Maintain up-to-date alcohol service and food safety certifications for applicable team members
● Oversee responsible alcohol service practices and uphold licensing requirements
Technology & Systems Management
● Use POS, inventory, and labor management systems (e.g., Jonas, Clubessential, Tripleseat) for operational efficiency
● Support team use of scheduling tools, reservations, and feedback systems
● Leverage reporting tools to identify trends and optimize operations
Team Expectations
● Be part of a team. Work together and be attentive to each other’s needs on a daily basis.
● Maintain a clean and sanitary work environment. Keep all areas clean and organized at all times. Follow all Department of Health (DOH) standards.
● Work in a safe manner and abide by Workplace Health & Safety standards and Food & Safety Hygiene standards.
● Responsible for maintaining a Safe & Comfortable work environment for all team members. Ensure all health and safety protocols are implemented and maintained. Guarantee any health procedures are executed as needed.
● Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment; assisting fellow team members as situations arise. Displays professionalism in all forms of communication.
● Take pride in your appearance while adhering to the Dress & Appearance Policy.
● Be actively involved and visibly present in the daily operation for not only our guests, but also your associates.
● Adhere to the company policies regarding accident and incident reporting procedures.
● Adhere to the company policies regarding Coaching and Disciplinary procedures.
● Attend all meetings required.
● All other duties assigned.
Position Type/Expected Hours of Work
This position is exempt and expected to work 40 to 50 hours a week to fulfill responsibilities during the summer season.
Work Environment
This job operates in a professional office environment and on the premises throughout the clubhouse and outdoor facilities as needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to:
● Communicate both verbally and in writing, in person, on the computer, and on the telephone.
● Move from office location to property locations as needed.
● Moderate noise in the work environment.
● Sit for long periods of time.
● Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
● Must be able to handle hot and cold interior and outdoor conditions.
Travel Business travel for trade shows, educational sessions, and recruiting as necessary.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
● Certified Club Manager (CCM) designation is a plus.