Club Details

Willowsford Homeowners Association, Inc.

23506 Founders Drive
Ashburn, VA 20148

Unique Club/Facility Details

Rolling hills, open meadows, 40 miles of trails, a working farm, resort-style amenities, robust lifestyle programs, and architecture unique to the community. This is Willowsford— a residential, farm-to-table community located in Loudoun County. Willowsford consists of 4,000 acres and is home to more than 2,300 families. Check us out when we were featured on The World’s Greatest for the World’s Greatest Agrihood - Click Here To Watch!

Club is open 7 days per week, 12 months per year.

Age of Club: 13

Number of Members: 2300

Club Ownership: Willowsford Homeowners Association, Inc.

Gross Dollar Volume: $8,500,000.00

This club uses CMAA's General Manager/Chief Operating Officer Concept.

Golf Facilities

Golf facilities unspecified

Racquet Facilities

Racquet facilities unspecified

Swimming Facilities

3 Outdoor

We have two Outdoor Pools and a Splash Pad.

Other Athletic Facilities

Dining Facilities

Both clubhouses have dining facilities.

Job Details

Date Posted

7/30/2025

Job Title

Hospitality and Communications Manager

Job Description

In keeping with the exceptionally high standards established by Willowsford, the responsibilities of the Hospitality and Communications Manager are to oversee the Resident Services and Hospitality Staff as well as the banquet rental program to provide residents and their guests resort-level service. The Hospitality and Communications Manager will also implement all communication tools creating an inclusive, informational, and engaging environment for residents. Some evenings and weekends are required. The following specific area duties is not an exhaustive list.

Candidate Qualifications

SPECIFIC AREA DUTIES

Part-Time Hospitality and Resident Services Staff
- Supervise the part-time Hospitality Staff and full-time Resident Services Staff
- Create, distribute, and manage the schedule for Hospitality and Resident Services Staff ensuring the buildings and events are staffed appropriately
- Responsible for initial and on-going training of Hospitality and Resident Services Staff ensuring all team members meet the high standard for service
- Serve as back up for primary email account responses and front desk coverage
Lifestyle & Amenity Rentals
- Acting Event Manager to be present during and oversee various events annually as assigned by the Lifestyle Director
- Responsible to administer all aspects of the rental program
- Maintain the registration software database; troubleshoot, and create and distribute reports
Communications / Marketing
- Social Media
  - Create and post engaging content including helpful information, community events and activities
  - Monitor social media pages and ensure responses are provided
- Website
  - Create and update engaging content ensuring consistency with other platforms
  - Create and manage event registration
  - Willowsford Mercantile (merchandise)- develop and market offerings, fulfill orders, and maintain visibility/viability of the service
- Newsletter email and Magazine Publication
  - Draft and send Willowsford Weekly email and other email communications including creating and updating content.
  - Create and manage the HOA’s content schedule and provide monthly content to publisher

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES

Supervisory experience including staff training and development
Website administration and newsletter publication
Community affairs/public relations
Exceptional knowledge of MS Office products including Publisher and/or InDesign, as well
Proficiency in Internet use and research
Familiarity with office equipment
Exhibit highest level of attention to detail, critical thinking skills, outstanding customer service, and people skills
Excellent planning and organizational skills
Time management, telephone, and people skills
Exceptional oral and written communication skills
Contributes to an atmosphere of teamwork and camaraderie with staff
Ability to carry out duties with minimal direction

DESIRED PERSONAL ATTRIBUTES

Friendly, personable, dynamic, and energetic
Flexible schedule- must be able to work various weekends, evenings, and events
Organized, initiative-taker
Creative and resourceful
Problem solver and critical thinker

Educational Requirements

Homeowner Association (HOA), Country Club, or similar experience preferred
Communications education and/or experience- writing, customer/member engagement including social media

Date Position Available

07/29/2025

Salary Range

$70,000.00 to $74,999.00

Other Benefits

Willowsford offers competitive compensation, annual bonus potential, 401k matching, 90% employer paid health insurance premiums for employee and immediate family, and excellent holiday schedule

Please send resumes to:

Kimberly Darby
Executive Administrator
23506 Founders Drive
Ashburn, VA 20148
PHONE: 571-297-2586
kdarby@willowsfordlife.com