Unique Club/Facility Details

Golf Facilities

Racquet Facilities

• 3 outdoor lighted Hard courts

Swimming Facilities

• 1 Outdoor

Other Athletic Facilities

Dining Facilities

• 1 Formal Dining Room that seats 75
• 1 Casual Dining Room that seats 40
• 1 Outdoor Dining that seats 140
• 1 Lounge/Bar that seats 40
• 1 Ballroom that seats 250
• 2 Banquet Room that seats 80
• 1 Private Function Room that seats 40

The Assistant General Manager (AGM), in partnership with the General Manager, is responsible for all of the club’s operations.  Specifically, the AGM is focused on the Clubhouse operations and the ensuring that members are treated to a private club experience at every opportunity.  The AGM develops programming to ensure employees are well groomed for their individual positions and as a member of the team.  The position reports to the General Manager.

Description

• Provides quality leadership and contributes to the positive atmosphere of the Club and associated operations.
• Reports to and assists the General Manager in all operational and functional areas of the Clubhouse.
• Overseas the Executive Chef, Food and Beverage Manager, Director of Events and Members Services and subsequently all Clubhouse staff.
• Interacts positively and professionally with all employees, members, vendors, and the community.
• Maintains and continually improves on Member service quality in the management of direct reports, all relevant Club environments, operation of the Clubhouse, and all events and programs presented for the members.
• Seeks out new and innovative ways to meet and respond to the needs and demands of the ever changing and diverse age group of the membership. Displays strategic thinking, excellence, passion, and forethought.
• Comes to work regularly and on time, follows directions, welcomes feedback, and takes criticism appropriately. He or she gets along well with co-workers and treats all employees, members, and their guests with respect and courtesy.
• Is a complete team player. Meets deadlines and follows through on requests/questions from members and team members. Proactively seeks solutions, and involves team members in the decision-making process.
• Must maintain a “lead by example” approach within the clubhouse while maintaining a very upbeat, “can do” and “get it done” attitude toward members, services, programs, and initiatives.
• Assures the smooth, efficient daily function of the clubhouse operations to provide its members and their guests with the private club experience
• Ensures that Lakewood Yacht Club members enjoy outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring respectful, efficient, and exemplary service.
• Works with the Director of Events to update and maintain menus for private events. 
• Ensures proper opening, closing and security procedures of Clubhouse and all related areas.
• Ensures the highest standard in special and Club event planning with members and committees. Executes these events with staff to produce qualitative and pleasing results.
• Establishes and maintains open and approachable relationships with the Membership while being proactive to their needs. The expectation is to address Members by name and maintain visibility and a management presence during critical times.
• Coordinates with the GM, as appropriate, on clubhouse staff compensation, benefits, performance appraisals, disciplinary actions and other significant personnel actions, including keeping the GM informed of significant changes before they occur.
• Is responsible for hiring, training, developing, and evaluating staff in all areas designated with the assistance of those department managers.
• Works with the leaders in the Clubhouse to plan, supervise, and direct the work of all clubhouse employees.  Interacts with them pursuant to orientation, appraisal, discipline and/or discharge issues.
• Places great importance on staff communications and interaction. Conducts monthly staff meetings.
• Updates manuals, employee guides, and standard operating procedures with department heads
• Prioritizes safety in the workplace.  Ensures safety protocols are in place and enforced.
• Assists the GM and Accounting with budget preparation and adheres to budgetary guidelines in management and operation of Clubhouse, including costing of events, personnel costs, and projections for the operation of all departments under their control.
• Ensures that appropriate controls and cost-effective procedures related to employee payroll, purchases, inventories, supplies, and other necessary expenditures are in place.
• Provides proactive, accurate, timely and meaningful reports and analysis.
• Keeps the GM informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
• Delegates appropriate responsibility to department leaders while remaining responsible for clubhouse operations—giving credit to the team and taking responsibility for any shortcomings.
• Attends weekly or special management and staff meetings, Committee meetings, and any other meetings as required.
• Undertakes special projects from the General Manager as assigned.
• Maintains professional memberships and attends educational offerings that benefit both the Club and their personal career growth.
• Maintains at least TABC and Texas Food Handlers certificate.

Educational Requirements