Unique Club/Facility Details

Golf Facilities

Racquet Facilities

Swimming Facilities

Other Athletic Facilities

Dining Facilities

• 1 Formal Dining Room that seats 60

Clubhouse Operations Leadership

• Manage the overall operation of the Club House, with a primary emphasis on Food & Beverage programs and member experience.
• Provide direct leadership and oversight for all front-of-house operations, including Dining Services, Banquets, Front Office, Guest Rooms, Housekeeping, Valet, Engineering, Security, and Information Technology.
• Maintain a highly visible presence throughout the Club and actively engage with members, guests, and staff.
• Ensure exceptional service standards are consistently delivered across all Club operations.
• Address member concerns, service opportunities, and feedback with professionalism, urgency, and diplomacy.
• Monitor Club facilities to ensure the highest standards of cleanliness, presentation, maintenance, safety, and operational excellence.
• Serve as Manager-on-Duty as scheduled and oversee the monthly MOD schedule in collaboration with the management team.
• Manage all aspects of Club operations in the absence of the General Manager/COO.

Food & Beverage Leadership

• Provide strategic leadership for all food and beverage operations, working closely with the Executive Chef and management team.
• Increase service quality standards and continuously enhance the member dining experience.
• Develop, implement, and monitor policies, procedures, and service standards for all food and beverage outlets.
• Oversee beverage programming, service standardization, and operational best practices.
• Ensure all standard operating procedures related to revenue generation, inventory management, and cost control are established, maintained, and consistently followed.
• Monitor operational performance and implement improvements that elevate member satisfaction and service delivery.

Financial Management

• Develop annual operating budgets for assigned departments and revenue-producing outlets.
• Monitor departmental financial performance and take corrective action as necessary to achieve budget goals.
• Oversee revenues, labor costs, operating expenses, and departmental profitability.
• Identify opportunities for revenue growth, operational efficiencies, and cost savings while maintaining exceptional service standards.
• Assist with capital planning and long-range operational forecasting.

Team Development & Human Resources

• Create a culture of teamwork, accountability, and service excellence throughout the Club.
• Manage the long-range staffing needs of assigned departments.
• Partner with Human Resources and department leaders to recruit, develop, and retain exceptional talent.
• Plan and oversee professional development and training initiatives for all staff, including department heads.
• Ensure effective onboarding and orientation programs for all new employees.
• Conduct coaching, performance evaluations, and succession planning efforts.
• Foster a positive workplace culture built on trust, respect, collaboration, and continuous improvement.

Compliance, Safety & Risk Management

• Maintain and coordinate all required District of Columbia regulatory inspections, licenses, and compliance requirements, including but not limited to:
  • Elevator inspections
  • Alcohol Beverage and Cannabis Administration (ABCA/ABRA) licensing
  • CPR certifications
  • Fire extinguisher inspections and maintenance
  • Safety and emergency preparedness requirements
• Ensure compliance with all local, state, and federal regulations governing Club operations.
• Partner with Security, Engineering, and departmental leaders to maintain a safe environment for members, guests, and employees.

Technology & Administrative Oversight

• Serve as the Club's primary liaison for information technology systems and cybersecurity initiatives.
• Coordinate with third-party IT service providers and managed security partners.
• Oversee operational technology including telecommunications systems, printers, software platforms, and network infrastructure.
• Manage Club-related administrative programs, forms, and online platforms to ensure accuracy and efficiency.

Governance & Strategic Leadership

• Attend monthly House & Grounds Committee meetings and other committee meetings as assigned.
• Support Board committees, strategic initiatives, and special projects.
• Work collaboratively with department heads on cross-functional projects assigned by the General Manager/COO.
• Maintain regular communication with the General Manager/COO regarding operational performance, challenges, and opportunities.
• Assist in implementing Club policies, procedures, and strategic priorities.

Educational Requirements

Salary Range