Unique Club/Facility Details

Golf Facilities

Racquet Facilities

Swimming Facilities

Other Athletic Facilities

Fitness Center Warm up or cool down, or use our fully equipped fitness center to maintain a healthy lifestyle anytime of the year. Facilities and services include stretching, cardio, progressive resistance machines, a free weight room, saltwater lap pool and a dedicated Pilates room. Supportive and fun weekend classes include yoga and spinning in the Studio.

Dining Facilities

The Hermitage Club at Haystack Mountain, a premier private, member-owned ski resort in Vermont’s Green Mountains, is seeking a highly polished and service-driven Membership Director to lead the full member experience.

This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ambassador for the Club, guiding prospective members through the sales process while also overseeing the ongoing member experience in a concierge-style manner.

This role is ideal for someone who enjoys building relationships, creating seamless service experiences, leading a member-facing team, and helping members feel genuinely known, welcomed, and cared for.

About the Role

The Membership Director will oversee membership sales, prospect communication, new member onboarding, member engagement, service recovery, and day-to-day member support. This position will also supervise the Member Services Manager and help set the tone for a warm, responsive, and highly professional member service culture.

Working closely with Club leadership and departments including Food & Beverage, Events, Mountain Operations, Ski School, Retail, Spa, Finance, and Facilities, the Membership Director will ensure that member needs are anticipated, communicated, and followed through with care.

Key Responsibilities

• Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
• Manage the membership sales process, including prospect follow-up, tours, applications, referrals, and pipeline tracking.
• Provide concierge-style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
• Supervise, coach, and support the Member Services Manager and member-facing service team.
• Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
• Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
• Lead new member onboarding and help members become connected to Club amenities, events, and services.
• Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
• Support Member / Club Events, seasonal communications, and member engagement initiatives.
• Maintain confidentiality, discretion, and professionalism in all member-related matters.

The Ideal Candidate

The successful candidate will be a confident and gracious hospitality leader who is highly organized, emotionally intelligent, and energized by service. They will understand how to balance sales, relationship management, team leadership, and operational follow-through in a private club or luxury hospitality environment.

Educational Requirements

Salary Range