Unique Club/Facility Details

Racquet Facilities

• 2 outdoor Hard courts
• 1 outdoor Hard courts

Swimming Facilities

• 1 Outdoor

Other Athletic Facilities

Hiking, Fly-fishing, Sporting Clays and shooting range.

Dining Facilities

• 1 Formal Dining Room that seats 50
• 1 Outdoor Dining that seats 35
• 1 Informal Dining Room that seats 35

Job Type

Job Summary (Essential Functions)

To provide and lead guests on recreational activities and excursions offered by The Lodge at Glendorn. Create a memorable and rewarding guest experience through guiding of fly-fishing, trap/skeet shooting, biking, hiking, water boating and other activities.  Clean and maintain Lodge equipment.

Responsibilities:

• Treat guests respectfully and engage them in conversation to maximize the guest experience.
• Perform safety and instruction of each guided activity to participants.
• Lead guests on hikes, archery, mountain biking, trap/skeet shooting, bird shoots, river and lake fly-fishing expeditions.
• Operate and give instruction in kayaking, flat-water canoeing and paddle boards.  Maintain the equipment.
• Lead jeep tours on single-track, jeep trails, log roads, and dirt roads as well as providing historical and cultural information on The Lodge at Glendorn.
• Rig vessels, pack appropriate tackle, gear and required safety equipment. Communicate with other departments on excursion meals needed.
• Teach guests casting skills, line management skills, and proper fish handling techniques.
• Returning/Washing boots and waders after each trip. Maintain condition of fly rods and reels and prepare for guest use.

• Provide recommendations to guests on flies and other equipment available in Orvis/Glendorn retail store.
• Operate company vehicles properly, maintain cleanliness of vehicles.  
• Instruct and operate shotguns, .22 Long Rifles, and long bows for archery with guests.
• Guide hikes, with an emphasis on naturalism on Resort property and nearby National Forests, and Lodge of Glendorn Land.
• Perform physical and administrative duties for the preparation and end of each activity expedition. Communicate to backoffice of any and all guest charges to be posted.

• Keep attention to guests in relation to health-related matters such as physical exertion, sunstroke, and reminding guests to hydrate and to apply sunscreen.
• Work with a variety of personalities and ages to make guests feel safe and comfortable, while delivering information in an understandable manner with respect to individual learning preferences.

• Maintain conditions of trails, roads, streams and upland fields. Exercise land management processes.
• Remain calm under pressure; handle crisis management as it unfolds and remain flexible to change as events happen.
• Be organized and detail oriented, utilizing checklists or other systems to ensure no task is left undone; anticipate events and plan; prepare for the unexpected; remain focused on the result.
• Be helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Possess strong customer service focus striving for high guest satisfaction and going out of the way to be helpful and pleasant.
• Assist in managing the inventory and maintenance of Activities Department equipment and supplies.
• Assist with on-site set up and clean up for activities.

• Maintain Fish Hatchery.  Stock ponds, brooks and waterways accordingly.
• Work closely with Activities management, co-workers and other departments on providing effective communication, planning, and organization to ensure all activity needs are met.
• Promote resort activities to guests.
• Assist front desk in accommodating guest needs such as luggage assistance, airport shuttles as schedule allows.
• Maintain up-to-date awareness of Resort information, schedules and amenities.
• Interact with children, parents, co-workers, guests, co-workers, and management in a professional and caring manner.

• Answer phones/radios in a timely and courteous manner.
• Attend staff meetings.
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Ensure confidentiality of guests before and throughout their stay.
• Administer basic First Aid and CPR when needed and during emergency situations.
• Assist in other activity assignments and duties as assigned by Lodge management.

Hourly Wage