This club uses CMAA's General Manager/Chief Operating Officer Concept.
Special Club Features
Founded in 1891, the oldest incorporated Golf Club in the United States and one of the 5 founding clubs of the U.S.G.A:
- A “Platinum Club of America” and a “Platinum Club of the World”
- Located in Southampton, New York,
- Shinnecock is long recognized as one of the world’s most exclusive private clubs and one of the world’s greatest golf courses.
- Shinnecock was host to 1896 U.S. Amateur Championship, the 1977 Walker Cup, the 1896, 1986, 1995, 2004 and 2018 U.S. Open Championships.
- Shinnecock will host the U.S. Open Championship again in 2026.
Shinnecock is a fun, healthy and exciting place to work with a caring, supportive and principled culture.
Club is open
7
days per week,
6
months per year.
Job Summary (Essential Functions)
· Answer incoming calls graciously, and in a timely manner. Answer queries when possible. Forward phone calls to appropriate club extensions, voicemail boxes, or take messages from callers.
· Warmly greet and welcome members, guests, employees, and vendors.
· Act as a concierge to members and guests, be proactive and take the initiative to optimize their experience at the Club.
· Maintain Tee Sheet, Club Calendar, and Online Calendar.
· Oversee the Front Desk to ensure member satisfaction. Deliver diligent, efficient, and gracious service.
· Use the Jonas Management System to run reports and answer any member questions.
Job Tasks/Duties
· Register all guests, accompanied and unaccompanied.
· Provide schedules, books and other club information to members and guests.
· Collect and hand-over to mail carrier outgoing mail including overnight mail services.
· Maintain a supply of club information for members.
· Fulfill members’ requests; for example, place phone calls and hold letters or packages.
· Perform general office work such as word processing, filing, mail merges, operating the copy machine, scanner and fax.
· Maintain supply inventories for reception area.
· Assist in accepting and confirming event reservations.
· Maintain Tee Time system.
· AM shift: Open the Clubhouse, ensure appropriate scene setting, cleanliness and set up for the day
· PM Shift: Close and lock building at night. Ensure the flags are down at dusk and the alarm is set.
· Report presence of unauthorized visitors in or around the club facility.
· Maintain the cleanliness and neatness of the front-desk and lobby areas.
· Use the Jonas Management System to run reports to ensure members and guests are adhering to the rules, and answer any member billing questions.
· Be proactive, self-start, and take the initiative, to perform thoughtful member relations tasks.
· Maintain an annual calendar of employee birthdays, and arrange for cards to be signed.
· Manage a “lost and found” program.
· Maintain and distribute weekly unaccompanied guests’ calendar.
· Confirm unaccompanied guest reservations to member by email at least ten days in advance.
· Maintain cash drawer and supervise cash advances, check cashing and petty cash following Accounting Procedures Manual.
· Maintain an accurate BEO pack. Know the daily activities, meetings and events taking place in the club.
· Record unusual occurrences, requests or comments to the Clubhouse Manager and/or General Manager and log them in the Front Desk Log Book.
· Be familiar with all safety and emergency procedures and accident prevention policies.
· Respond to email messages promptly and accurately.
· Keep track of membership demographics.
· Perform other appropriate tasks assigned by the Clubhouse Manager and General Manager.
Hourly Rate:
- Hourly: $22.00 per hour; Overtime: $33 per hour
- A discretionary year-end bonus is available and is based on work performance, attitude and enthusiasm, positive member and employee feedback and attendance.
· Excellent ability with Office software.
· T.I.P.S. Trained. (Shinnecock will provided training.)
· CPR and AED Trained. (Shinnecock will provided training.)
· Knowledge of and ability to perform required role in emergency situations.
· The Front Office is a standing reception office. Required to stand for the duration of the day.
· Required to walk, climb stairs, crouch, twist and reach.
· Push, pull or lift up to 30 pounds.
· Continuous repetitive motions.