Club Details

Bretton Woods

15700 River Rd
Germantown, MD 20874

Job Details

Date Posted

3/14/2023

Job Title

Membership Director

Job Description

Candidate Qualifications

Core Competencies and Expectations

• Deliver excellent customer service consistently exceeding expectations
• Ability to establish and maintain effective relationships with supervisory/administrative staff, employees, members and the general public
• Direct and oversee the activities of the Membership Department and control its budget
• Ability to establish and maintain effective relationships with management, staff and the general public
• Ability to present facts and recommendations effectively verbally and in writing Job Tasks/Duties
• Develops and ensures that established procedures for processing prospective members’ applications are consistently followed
• Plans and implements strategies to meet membership goals
• Receives all requests for enrollment, change of category, cancellation and suspension of memberships
• Assists prospective members in fulfilling application requirements 2
• Conducts tours for prospective members  Process applications in a timely and efficient manner
• Deep understanding of all categories and subcategories membership
• Promotes membership opportunities at Bretton Woods to outings and all other IMF, IFI and Embassy groups hosting events at Bretton Woods
• Conducts orientation program for new members, keeps them in the loop as to happenings at the Center
• Holds prospective and new member receptions  Calls and requests active members to make personal referrals and to assist with recruitment efforts
• Processes member resignations; develops reports and undertakes special projects as applicable if membership retention problems arise- all resigned members will complete an exit survey
• Determines markets for qualified individuals and completes and maintains perpetual member invitee roster
• Assesses the need for and makes recommendations regarding membership classifications to help ensure that the needs of ever-changing markets are met
• Serves on applicable committees to assure members’ interests are consistently addressed
• Follows-up on telemarketing efforts, member referrals, leads from staff, catering contracts, newspaper articles, lists, publications, etc.
• Organizes production of membership information kits for membership drives and sales opportunities
• Researches the need for ongoing sales promotions regarding demographics, market segmentation data, etc.
• Tracks the success and overall performance of all membership activities
• Maintains a file of club history information
• Assist and manage Bretton Woods club promotional materials
• Assists with annual member survey
• Attends management and staff meetings
• Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members
• Develops and adheres to a departmental budget; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained
• Works with accounting department to ensure accurate billing of membership fees
• Ensures that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and costs of becoming a member
• Surveys other clubs for information useful in setting and revising club membership policies
• Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of change
•  Maintains all waiting lists for club and golf memberships
• Maintain optimal membership levels based on direction from General Manager
• Keep waitlist engaged, invite to events specified by Assistant General Manager and/or Catering Coordinator
• Promote events to prospects and current members
• Acquaint new members with club culture and encourage use of the Center
• Responsible for maintaining confidentiality of all member information 3
• Present during club holiday events to greet members and their guests
• Completes other appropriate assignments made by the General Manager
• Reconcile monthly payroll deduction reports from International Organizations to ensure payment of dues by members, follow up with organizations and/or members to correct. Report discrepancies to Controller
• Update ABDI scanner system to reflect current membership database. This may include, but is not limited to, software and hardware troubleshooting, repair and maintenance.
• Keep department heads up to date on current membership statistics, promotions and dues rates
• Prepare statistical data for the General Manager, Board of Directors, and others as required
• Monthly, quarterly, and annual maintenance of database
• Perform annual re-certification project of all non-payroll members
• Establish and maintain a positive working relationship with organization’s liaison, payroll and pension offices to ensure BWRC membership receives priority within said organizations

Date Position Available

ASAP

Other Benefits

• PCMA Membership
• Access to our 18-hole golf course on Monday (with prior approval)
• Medical, dental and vision benefits
• 401k with 6% contribution by employer
• Life insurance and short & long term disability
• Vacation, sick and holiday pay
• Free meals during work shifts

 

Our Mission Great people creating lasting memories in an inclusive, and family-friendly environment.

Our Vision  We aim to be the leading recreational and wellness destination for the international community in the greater Washington D.C. area.

Please send resumes to:

Patti Spino
Controller
Apply Online
pspino@bwrc.org