This club uses CMAA's General Manager/Chief Operating Officer Concept.
Club is open
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days per week,
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months per year.
ASSISTANT GENERAL MANAGER AT THE COUNTRY CLUB AT CASTLE PINES
The Country Club at Castle Pines, a private country club nestled in the Rocky Mountain landscape, is seeking an up-and-coming leader with country club industry experience to be their Assistant General Manager. This individual will play a strategic administrative role with the General Manager/Chief Operating Officer and coordinate Club operations with a primary focus on food & beverage and event management, sports & leisure programming, member/board of director relations, and club communications. The ideal candidate will have a strong background in food & beverage and/or event management, be extremely strong administratively with excellent communication and organizational skills and have the technical skills and abilities to create department SOP’s and harmonize operations for the Club.
ABOUT THE CLUB
Established in 1985, The Country Club at Castle Pines (CCCP) is a private club that is perched at nearly 7,000 feet and boasts an exceptional Colorado country club lifestyle just minutes south of Denver. The Club is a premier private country club in the region located inside The Village at Castle Pines community. Its Signature Jack Nicklaus golf course weaves seamlessly into the Rocky Mountain landscape and provides members an unmatched golf experience, complete with a 20-acre golf practice facility, and The Crags one acre putting course amidst incredible wildlife, rugged terrain, and breathtaking mountain views. The recent $25 million expansion project brings stylish new dining and social features to the clubhouse, as well as cliff side amenities to include an infinity edge pool, fitness, and racket sports.
Public Home - Country Club at Castle Pines (ccatcastlepines.com)
THE COUNTRY CLUB AT CASTLE PINES BY THE NUMBERS
- Approximately 702 Members across all membership types (Golf, Social, Social Plus)
- Initiation Fee – $80,000 Golf, $20,000 Social
- Annual Dues – approximately $15,000 Golf, $5,400 Social
- Approximately 33,300 rounds of golf annually
- Annual Gross Volume of all revenues – approximately $11.7M
- Annual Dues Volume – approximately $6.7M
- Food & Beverage volume – approximately $3.4M
- Approximately 100 Full Time Employees and 170 Part Time/Seasonal
- The Club is organized as a 501(c)(7) corporation
- 9 Board Members each serving three-year term
ASSISTANT GENERAL MANAGER – POSITION OVERVIEW
The Assistant General Manager (AGM) will work closely with the General Manager/COO (GM/COO) and at the direction of, and in the absence of, the GM/COO, will be responsible for the operational aspects of the Club. The AGM will design, direct, support, and implement policies that are aimed at keeping the Club’s operations strategically moving to provide Club Members, and their families and guests, with exceptional sports, dining, and social experiences. The AGM must possess strong interpersonal skills and the ability to quickly and effectively resolve issues that arise with members, staff, and operations.
The Country Club at Castle Pines is an exceptionally busy operation with multiple food and beverage outlets often occurring simultaneously throughout the operation. The AGM must be able to balance staff and other resources along with reasonable access by members to facilities that are actively used. The AGM will work closely with the GM/COO to help further evolve the Club’s social programs and amenities. Additionally, clear direction and attention must be given to providing clearly defined goals and objectives to the team, positively mentoring, and supporting them, but also holding them accountable to the agreed-upon objectives.
The AGM of The Country Club at Castle Pines is expected to be an executive capable of effectively working with a wide variety of constituencies---from members to volunteer leaders, department heads, and direct report staff members who comprise the team at CCCP. Possessive of a natural high “EQ” energized style, being an adept decision-maker, having the ability to “see around corners”, and logically define and execute a vision while being an outstanding, visible, interactive, diplomatic, and highly approachable communicator to both members and staff is critical.
INITIAL PRIORITIES OF THE NEW ASSISTANT GENERAL MANAGER
- Learn the culture of AGM by listening, being approachable, and meeting with the GM/COO, Committees, Executive staff, members, and associates as often as possible.
- Review food and beverage, sports and leisure, and events operations and programming to identify strengths and opportunities and develop an action plan to improve operations.
- Work with department heads to develop SOP’s and identify a better system to collect and share the information the Club needs to train and develop department staff.
Duties include:
Administration:
- Works with Chief Financial Officer to understand departmental financial goals and coaches all department managers to maintain monthly budget responsibilities.
- Oversees all labor management processes to ensure that we are providing “Hospitality Through the Five Touch Points,” while staying within labor budget guidelines.
- Oversees the care and maintenance of all Club assets in a timely and cost-effective manner.
- Prepares and develops annual budget to present to the Finance Committee and answers questions or concerns in a timely manner.
- Develops and implements systems toward better achieving the operational and financial goals of the club.
- Prepares capital expenditure for repair & maintenance, or equipment requests for all departments.
- Assists in recruiting, training, coaching, and developing all department managers for the Food & Beverage and Hospitality Departments.
- Ensures all department managers adhere to all Club and departmental policies and procedures as outlined in the employee handbook, employee job descriptions and standard operating procedures manual for all departments.
- Must prepare and present 90-Day Performance Feedback Reviews for all department managers.
- Adheres to and enforces Colorado State and Federal labor laws and local health codes and compliance.
Creativity & Innovation:
- Works closely with the Events Manager and drives member engagement and sales through creative events and promotions; performs research on new products and trends and stays current with members’ wants and requests.
- Ensures the Communications Manager is marketing assigned events and promotions through text messaging, emails, and social media.
- Interacts with guests to ensure that service and food quality expectations are being met and identifies and implements solutions for repeating issues or concerns. Documents issues or concerns within a communication log for future review.
Emotional Intelligence & Leadership
Accountability:
- Is out front and drives operations by coaching employees and management on the “Hospitality Through the Five Touch Point” philosophy.
- Holds all department leaders accountable for achieving The Club’s Mission, Vision, and Goals.
- Manages all guest or member complaints and develops the correct course of action, reports findings and solutions to General Manager in a timely manner.
- Develops and maintains all Standard Operating Procedures for all departments.
Positivity/Gratitude:
- Serves as a consistent example of positivity in the workplace and motivates and encourages management staff to do the same.
- Is responsible for acknowledging employee anniversaries and special events for all departments.
Team Building/Collaboration:
- Assists or coordinates all Food & Beverage and Member events/functions with the respective Golf, Grounds, Maintenance, Sales, and administration Departments, as necessary.
- Establishes and maintains professional business relations with strategic business partners or vendors.
Communication:
- Attends Director’s Meeting and/or directs the Director’s Meeting in the absence of the General Manager.
- Attends and participates in all Department meetings as needed, and/or directs those meetings in the absence of the meeting director.
- Attends all Committee Meetings on a routine basis.
- Performs a monthly one-on-one meeting with all department managers and ensures the completion of the Club’s succession planning tool in ADP.
Other Duties
- Conducts daily walk through to ensure the facility is safe and presentable.
- In the absence of the General Manager, the Assistant General Manager is responsible for the day-to-day functions of the Club.
- Assist the General Manager with attracting new Golf and Social Members.
- Provides input and recommendations for changes, improvements, etc., for consideration by the General Manager.
- Other duties as assigned by the General Manager.
Educational Requirements
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
- A bachelor’s degree is preferred with a focus on Hospitality Management, Business Administration, Communications or Events Management.
- In lieu of the degree, substantial private club or hospitality experience will be considered.
The salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefits package including paid time off, health and wellness benefits and a matching 401K
