Club Details

The Peninsula Golf & Country Club

701 Madera Drive
San Mateo, CA 94403


This club uses CMAA's General Manager/Chief Operating Officer Concept.
Age of Club Number of Members Average Age of Members Club Ownership
113 830 64 Member-Owned
Gross Dollar Volume Annual Dues Volume Annual Food Sales Annual Beverage Sales
$14,000,000.00 $8,470,000.00 $3,500,000.00 $600,000.00

Golf Facilities

  • 18 hole course, par 72, designed by Donald Ross

Tennis Facilities

  • 6 outdoor lighted Hard courts

Swimming Facilities

  • 1 Outdoor

Other Athletic Facilities

Wellness Center with classroom

Dining Facilities

  • 1 Casual Dining Room that seats 50
  • 1 Member's Grill that seats 70
  • 1 Formal Dining Room that seats 85
  • 1 Ballroom that seats 250
  • 5 Private Function Room that seats 60
  • 1 Outdoor Dining that seats 80
  • 1 Lounge/Bar that seats 40

Special Club Features

For over a century, The Peninsula Golf & Country Club has served as a second home to generations of families. Our Mission is to be the premier golf, racquet, athletic, and social Club for families on the Peninsula.Today, over 800 local Members, along with their families and friends, find The PGCC to be an oasis, a place of unlimited social activity but also a place to refresh and regenerate. Whether you go to dine, play tennis, swim, golf, exercise or just spend time with your family and friends, you will enjoy first- class facilities and the very finest professional service staff.

The PGCC is proudly recognized as a Distinguished Club  Elite, an award based on an inspection and evaluation by the industry trade journal Board Room Magazine and achieved by only 5% of the finest private clubs in the world. 

Club is open 6 days per week, 12 months per year.

Job Details

Date Posted

11/24/2024

Job Title

Director of Membership and Communication

Brief Job Description

The Director of Membership and Communication is responsible for developing and executing strategies to grow and engage the membership base while enhancing communication efforts. This includes overseeing membership recruitment, retention, and satisfaction, as well as managing internal and external communication channels. The director will collaborate with leadership to create compelling content, manage public relations, and ensure a consistent brand voice across all platforms. Strong leadership, strategic planning, and communication skills are essential for driving membership engagement and club's growth.

Candidate Qualifications

Membership Duties and Responsibilities:

  • Develop and ensure that established procedures for processing prospective member applications are consistently followed from beginning to end.
  • Responsible for administrative processing of member applications and all appropriate established membership administrative reports.
  • Assist prospective members in fulfilling application requirements.
  • Processes all requests for- and transfers of membership.
  • Conducts onboarding orientation program and/or tours for new members.
  • Develop and implement prospective member functions.
  • Develops, implements, manages, and monitors member retention strategies.
  • Assesses the need for and makes recommendations regarding member retention and recruitment to help ensure that the needs of ever-changing markets are met.
  • Works as staff liaison with the Membership Committee, working with committee chair on agenda and minutes for the committee.
  • Follows-up on member referrals.
  • Organizes the production of membership kits.
  • Maintains a file of club history information (to include exit interviews).
  • Responsible for maintaining confidentiality of all member information.
  • Surveys other clubs for their best practices and revising club membership policies.

Communication Duties and Responsibilities:

  • Responsible for the overall production of the quarterly newsletter, including but not limited to content collection, establishing priorities & format, editing, sending to designer for printing and distribution.
  • Liaise with the Board regarding Membership pricing, categories, recruiting, sales, waitlist activity.
  • Prepares and coordinates monthly Board of Directors meeting materials and agenda to include gathering and preparing Committee materials for Board review.
  • Promote club activities and events in a manner that engages the membership.
  • Supports annual Board and Committee nominating and election process.
  • Effectively responds to member comments in accordance with club standards, policies, and rules; uses ideas, feedback and suggestions to continuously improve member services.
  • Reports all approved new members to aAccounting & other pertinent managers/staff to initiate proper administration of their memberships; ensures applications are completely and properly filled out and initiation and transfer fees are collected.
  • Oversees internal messaging (bulletin boards, digital signage) and external (mobile app, website, social media) strategies, ensuring our club standards and guidelines are being upheld across all platforms.
  • Develops, manages, and updates the club’s marketing plan.
  • Is present during club operating hours and events to assist in greeting members and guests.
  • Completes other appropriate assignments as instructed by the General Manager.

Educational Requirements

  • Bachelor’s degree in communications, Marketing, Public Relations, Hospitality, or a related field.
  • Strong organizational, with attention to detail and project management skills with the ability to handle multiple tasks simultaneously.
  • Exceptional written and verbal communication skills with the ability to communicate clearly effectively across various members segments.
  • Ability to solve practical problems and deal with a variety of variable situations where only limited standardization exists.
  • High degree of professionalism on professionalism, discretion, and ability to handle confidential information.
  • Proficient in MS Office Suite, Canva, Jonas and website/content management systems (CMS); experience with email marketing tools (e.g., Jonas software) is a plus.
  • Hospitality/Private Club experience (is a plus).
  • Must be flexible to any work shifts - days, evenings, weekends, and holidays. Shifts may vary based on business needs.

Date Position Available

01/01/2025

Salary Range

$90,000.00 to $119,999.00

Other Benefits

  • Medical Insurance, Dental Insurance, Vision Insurance
  • Life Insurance
  • 401k Retirement Savings Plan (after 1 year of employment)
  • FSA Medical, FS Dependent Care
  • Paid Holidays, Vacation, Floating Holiday and Sick Leave
  • Bridge Tolls Reimbursement
  • Employee Fringe Benefits (Golf on Mondays and Family Meals (while on duty)

Please send resumes to:

Van Kwok
Director of Human Resources
701 Madera Drive
San Mateo, CA 94403
PHONE: 6506388128
vkwok@thepgcc.org

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