Golf Facilities

• 18 hole course, par 72, designed by Maurie Wells and James Millar

Tennis Facilities

Swimming Facilities

• 1 Outdoor

Other Athletic Facilities

Dining Facilities

• 1 Formal Dining Room that seats 100
• 1 Member's Grill that seats 50

Special Club Features

Title: General Manager

Reports to: Board of Directors

Position Description: The General Manager (GM) at Klinger Lake Country Club will lead with a dynamic approach, blending strategic growth initiatives, community outreach, and an unwavering commitment to exceptional member experiences. With a strong background in sales and marketing, the GM will be responsible for impactful membership growth strategies that engage the local community. By building valuable partnerships and employing innovative promotional tactics, the GM will ensure membership offerings are both appealing and relevant.

In addition to marketing expertise, the GM will bring a fresh perspective, introducing new programs and activities that enhance the club experience and set it apart in the competitive landscape. They will work closely with staff and members to continually develop amenities and events that meet evolving needs and attract new members. The GM will also prioritize creating a warm and inviting atmosphere, where members feel connected and inspired to engage socially, making the club feel like a second home.

Finally, a strong focus on customer service will be central to the GM’s role, ensuring member interaction is positive and that the club consistently delivers a high-quality experience that builds loyalty and satisfaction among members.

ESSENTIAL JOB FUNCTIONS

The GM will play a pivotal role in fostering a member-focused environment that aligns with the club's values and strategic vision.

Leadership Skills:

• Proven and effective leadership.

• The GM must demonstrate strong abilities to guide the team, inspire staff, and ensure smooth operations across all club functions.

Food & Beverage Operational Excellence:

• Efficient and effective management of food and beverage operations is crucial. The GM should focus on transforming the dining experience in terms of quality, service, and financial performance to enhance member satisfaction.

• Implement transformative changes, particularly in dining services is important for achieving improved quality and financial outcomes.

Improvement in Food and Services:

• Elevate the quality of food offerings by collaborating with kitchen and service teams to develop seasonal menus and improve service standards.

• Monitor member feedback on food and services and address areas of concern promptly to exceed member expectations.

• Increase the frequency of meals served by promoting dining events, specials, and holiday menus to members.

• Coordinate with the chef and kitchen staff to ensure a consistent, high-quality dining experience that drives repeat visits and positive word-of-mouth.

Membership Engagement and Growth:

• Proactively engage with members and potential members, especially from the surrounding communities.

• Develop and execute membership growth strategies, including outreach programs, member referral incentives, and community events to showcase club offerings.

• Collaborate with the membership committee to enhance member participation in events, programs, and club activities, strengthening community ties and retention.

Financial Performance:

• Oversee all aspects of club finances, with a strong focus on achieving operational break-even in food and beverage services.

• Work with the Board to establish and monitor budgets, ensuring that financial goals align with the club’s vision.

• Implement strategies to increase clubhouse revenue through enhanced food and beverage offerings, special events, and targeted marketing initiatives.

• Continuously review and optimize operational expenses to maximize financial performance and efficiency.

Staff Motivation and Team Environment:

• Build a motivated, service-oriented team by fostering a culture of respect, collaboration, and accountability.

• Set clear goals and expectations for staff and conduct regular training sessions focused on professional development and member service excellence.

• Recognize and reward staff achievements, encouraging a positive work environment that enhances employee satisfaction and retention.

• Address any interpersonal or performance issues promptly to maintain a harmonious and productive team environment.

Positive Feedback and Surveys:

• Develop and implement regular feedback mechanisms, including end-of-season surveys, to measure member satisfaction and identify areas for improvement.

• Actively respond to member concerns or suggestions, demonstrating a commitment to continuous improvement.

• Share survey results with the Board and staff, using them as a basis for refining services and strategies.

• Strive to increase positive feedback year-over-year by addressing key feedback themes and making tangible improvements based on member input.

Educational Requirements

• A bachelor’s degree is preferred with a focus on business management or hospitality management.

• Industry affiliations with the PGA and/or CMAA are preferred.