ABOUT EDGAR'S HOSPITALITY GROUP

Macon, GA | Edgar’s Hospitality Group (EHG) is operated by 501 (c)(3) non-profit Goodwill Industries of Middle Georgia (GIMG), operating hospitality venues in Macon and Augusta with plans to build an agri-tourism campus at Lake Oconee, Georgia. EHG is named after the founder of Goodwill Industries, Rev. Edgar J. Helms.

The hospitality enterprises include restaurants, conference centers, large food service contracts, a commercial bakery and bakery café, a private city club, and a local farm to provide fresh products with a new agri-business that allows culinary agriculture certifications for students.

Edgar’s Hospitality Group was founded to provide a new source of revenue for GIMG and to create diverse applied learning venues for the students at Helms College's School of Hospitality and to advance the brand of Helms College and philanthropic investment to strengthen and scale the immersion education model.

WHAT WE BELIEVE

Goodwill Industries believes work plays a critical role in the ability of individuals to achieve “abundant living.” The founder of Goodwill Industries, Dr. Edgar J. Helms, believed that individuals wanted and needed an opportunity, a chance beyond charity, and this basic philosophy has set the vision for the Goodwill movement since 1902 and the development of Helms College.

OUR MISSION

We build lives, families, and communities one career at a time by helping people develop their God-given gifts through education, work, and career services.

OUR VALUES

I am proud to be Goodwill. 

Service - I will practice hospitality.

Ownership - I will go above and beyond with every job I do.

Accountable - I will keep my commitments.

Respect - I will base my interactions with others on honesty and integrity.

POSITION OVERVIEW

Title: Director of Hospitality

Reports to: Senior Vice President of Hospitality Operations

Position Description: This is a unique opportunity to join the Senior Leadership Team at our Macon campus, which includes the Anderson Conference Center, as a Director of Hospitality. This position will be primarily responsible for the successful operation of the Anderson Conference Center and any new venues assigned in our Middle Georgia region in the future.

ESSENTIAL JOB FUNCTIONS

• Be aligned with and energized by Dr. Helms’s faith-based social enterprise model to eliminate poverty one career at a time.

• Be an example in the community to effectively represent all areas of Goodwill Middle GA & the CSRA.

• Ensure profitable performance of designated outlets through consistent revenue growth and efficient operational costs (labor, cost of goods, and other controllable) with year-over-year improvement.

• Foster internal and external partnerships with the business community, community organizations, and the public that promote venues and services that generate profitable revenue.

• Ensure that the Goodwill, Helms College, Edgars Hospitality Group model is effectively communicated to customers through employees to generate loyal philanthropic donors who support Goodwill’s life changing mission.

• In collaboration with Marketing, worked to build brand awareness and increase business sales of Anderson Conference Center and any other assigned venues.

• Ensure continued year-over-year growth in sales and profitability of the Anderson Conference Center.

• Ensure exceeding customer expectation experience and make our venues the place to meet.

• Collaborate with Helms College to make Edgars Hospitality Group venues a vibrant learning environment for Helms College students.

• Ensure we hire, train, and retain all EHG staffing positions to proper service levels to maintain standards while staying within the established budget parameters.

• Business lead generation through sales and marketing efforts in the surrounding Macon region as well as surrounding states of GA.

• Increased revenue through effective sales capture of each event and guest and competitive pricing aligned to ACC products and service.

• Organically generating leads to an increase in business, revenues, and revenue capture per customer over the previous same time (month over month, year over year).

• Participate and conduct weekly & monthly sales reviews and strategy meetings with the EHG team to ensure timely and efficient responses to customers.

• Work seamlessly with all Goodwill leadership to ensure the best customer experience. Coordinate mission moments for all locations to ensure that all customers fully understand our mission and what makes our Middle GA & CSRA model unique.

• Coordinate and conduct venue tours at locations to secure large and/or newfound business.

• Create, complete, and review documents in detail, such as contracts, Banquet Event Orders (BEOs), agreements, and menus to ensure proper communication for flawless and accurate execution of requested business.

• Ensure proper and timely communication with all leads and customers throughout the customer life cycle.

• Ensure “immaculate” cleanliness and condition of facilities complying with local and state regulations.

• Conduct any administrative function necessary to support designated EHG facilities and for successful selling, closing, and execution of events.

• Work closely with all Goodwill departments (EHG, Marketing, Finance, Loss Prevention, Facilities, Retail, etc.) to ensure an effective coordination of operations and services to customers.

• Provide exceptional service to internal and external clients, functioning as a positive and contributing member of the Hospitality team.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Relevant College undergraduate degree preferred in Culinary, Hospitality, Business, Sales, or related field.

• A minimum of a combined 7 years in multi-property hospitality venues such as restaurants, hotels, resorts, private clubs, and catering is required.

• Proficiency, skill, and aptitude to quickly learn various point-of-sale systems, industry software, and Microsoft applications required.

• Expert and continued knowledge growth in Food, Beverage, Hospitality, Banquets, sales, marketing, facilities management, and customer service experience.

• Strong financial acumen, accounting practices, and knowledge of profit/loss management

• Ability to positively lead teams throughout Goodwill within and outside your direct line of supervision.

• Energized team-oriented individual with magnetic attraction to Goodwill’s faith-based “hand up” human and economic development mission.

• Fundamental respect, understanding, and sensitivity to the needs and acceptance of people with barriers to career advancement.

• Substantial experience with a multitude of software and industry systems and strong aptitude to learn unknown quickly.

• Independent and critical thinker with strong attention to detail who regularly seeks innovative solutions to complex business issues.

• Flexible, with the ability to support customers and team as business dictates.

• Strong core values that align with the company's mission, vision, and values.

COMPENSATION AND BENEFITS

The organization will provide compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:

• Base Salary: $85,000 - $100,000

• Goodwill of Middle Georgia & CSRA Benefit Package

APPLICATION INSTRUCTIONS

All applications MUST be submitted through the PGA of America's Career Services Department as described below.

Resume deadline is April 4, 2025 at 11:59 pm Eastern Time

Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Anderson Conference Center, Director of Hospitality

Please address all correspondence to - Mr. Marc Giarratano | Senior Vice President of Hospitality | Edgar's Hospitality