Unique Club/Facility Details

Golf Facilities

Racquet Facilities

• 9 outdoor Hard courts

Swimming Facilities

• 1 Outdoor

Other Athletic Facilities

A fitness room and a studio.

Dining Facilities

• 1 Cafe that seats 50

Reports to: General Manager

Supervises: Entry Staff

Classification: Exempt

Education and/or Experience

• 2+ years in customer service
• 2+ years in a supervisory role
• Minimum HS degree or equivalent

Job Knowledge, Core Competencies and Expectations

• Detail oriented; able to complete tasks thoroughly
• Organizational abilities to coordinate regular and special administrative duties
• Excellent communication and interpersonal skills
• Ability to adapt and respond to seasonal, weekly and daily changes to operations and programs
• Demonstrated leader, with ability to produce programming and events
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Manages the administrative duties of the main office on a timeline, including member billing, scheduling and programming.  Oversees the entry team’s functions, ensuring a safe, welcoming and communicative process for check-in.  Assists the GM with inter-departmental controls; coordinates, leads and develops operational strategies to keep facilities, dining and other teams in line with each other.

Job Tasks/Duties

• Responsible for member accounts.
• Controls billing issues and functions.
• Manages Club schedule in accordance with department needs and operations.
• Manages the Club’s summer camp program
• Responsible for onboarding all new employees
• Assists GM in membership business; procuring new members, onboarding new members and managing membership data
• Participates in the production of Club events in variety of roles as needed
• Responsible for editing the Club directory
• Responsible for ensuring communication between departments is clear and thorough
• Ensure the entry team has access to information
• Ensure the entry team has tools required to perform job
• Supervises the purchasing of office goods and materials
• Consults with the General Manager for budget approvals as required
• Effectively coaches and mentors’ employees; proactively supports employee involvement and development; counsels employees on performance standards; and conducts timely performance reviews.
• Responsible for maintaining a clean and safe working environment with continual emphasis on promoting employee health and safety. Assists in training colleagues in proper safety techniques.
• Sometimes required to use personal vehicle for work-related tasks

Licenses and Special Requirements

• CPR/AED Certification (May be obtained post-hire.)
• Current driver’s license with a clean record and auto insurance
• Food Handlers Card (May be obtained post-hire.)

Physical Demands and Work Environment

• Regularly exposed to moving mechanical parts and outside weather conditions. 
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat.
• Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
• Frequent lifting, bending, climbing, stooping and pulling.
• Must be able to perform computer work for long periods of time
• Continuous standing and walking required

Salary and Benefits

Salary range is $60,000-$75,000, commensurate with qualifications and experience.

In addition to providing an excellent compensation plan, RRC offers competitive Medical, Dental and Vision Insurance programs as well as paid Vacation and Sick Time.

Educational Requirements

Minimum HS degree or equivalent

Salary Range