Unique Club/Facility Details

Golf Facilities

• 18 hole course, par 71, designed by Ogilvy, Cocking & Mead
• 18 hole course, par 72, designed by Ogilvy, Cocking & Mead
• 9 hole course, par 36, designed by Ogilvy, Cocking & Mead

Racquet Facilities

• 3 outdoor lighted Hard courts

Swimming Facilities

Other Athletic Facilities

Clay Bird Shooting will consist of a covered five stand building, two combination trap and skeet fields, and a 15 stand walk-up sporting clays course. Guided Quail, Dove, Deer, Boar, and Turkey Hunts will be offered seasonally. Seven lakes are stocked and ready for fishing for Bass, Trout and Catfish. Dockside fishing, as well as some propelled boats and kayaks will be available to enhance the fishing experience. Anchoring the property will be the Dock House overlooking Homestead Pond.

Dining Facilities

• 3 Range Barn that seats 100
• 2 Halfway Houses that seats 25
• 1 Turn House that seats 40

Position Description: Concierge (Full Time)

Location: The Fall Line-Butler, GA

Department: Administrative

Reports to: CEO and Director of Operations

Overview

The Concierge role at The Fall Line serves as the central coordination point for all aspects of the Member and Guest experience. This position bridges hospitality, logistics, and communication to ensure a seamless and personalized approach to travel, lodging, dining, transportation, and event coordination. Working closely with Members, Executive Assistants, and department leaders, the Concierge upholds the Club’s commitment to exceptional service and attention to detail. The role also encompasses administrative, sourcing, and financial responsibilities that support daily operations and enhance the overall Member experience. As The Fall Line continues to expand in scale and activity, the Concierge function remains essential to maintaining service excellence, operational reliability, and the Club’s distinctive reputation for hospitality.

Member & Guest Engagement

• Serve as the primary liaison between Members, their Executive Assistants (EAs), Guests, and Club departments to coordinate travel, lodging, dining, and special requests.
• Maintain and update detailed Member profiles in Clubessential, documenting preferences for lodging, meals, golf, and transportation.
• Ensure all Member and EA communications are handled with professionalism, confidentiality, and discretion.
• Engage with Members, Guests, and EAs through calls, emails, and text messages to confirm reservations and clarify itineraries.
• Anticipate Member needs and personalize every aspect of the experience, from room preparation to activity scheduling.

Lodging & Arrival Experience

• Coordinate with Housekeeping, Culinary, and Facilities teams to ensure all suites and amenities are prepared prior to arrival.
• Oversee baggage handling, room assignments, and Polaris assignments to ensure a seamless guest arrival and departure experience.
• Facilitate delivery and setup of golf clubs received via Ship Sticks or personally transported by Members/Guests.
• Manage custom in-room arrangements, special amenities, floral requests, and other personalized touches as requested by EAs or Members.
• Coordinate departures, ensuring timely management of luggage, golf clubs, transportation, and special requests.

Transportation & Logistics

• Coordinate transportation to and from regional airports, including scheduling with third-party vendors and internal drivers.
• Track real-time flight status and communicate schedule adjustments to EAs and drivers.
• Ensure vehicle readiness for the Club’s fleet of Sprinters, SUVs, and Polaris vehicles.
• Coordinate with Facilities to manage fueling, detailing, and scheduling for the vehicle fleet.
• Maintain accurate transportation logs and invoices for all Member and Guest transfers.

Event & Experience Coordination

• Collaborate with F&B, Shooting, Kitchen, and Golf departments to plan and execute private dinners, events, and excursions.
• Coordinate menu selections and dining arrangements with the Executive Chef for Member and Guest groups.
• Ensure all events and bookings are reflected accurately in the master Club calendar and communicated across departments.
• Provide content and scheduling updates to the Communications team for the website, newsletter, and Flip Book.

Collaboration & Communication

• Participate in daily Operations briefings to review arrivals, departures, and upcoming events.
• Serve as liaison between Members, EAs, and Department Heads to ensure all service elements align with Club standards.
• Support internal teams by communicating updates and special requests promptly and clearly.
• Assist with cross-departmental projects, including seasonal coordination, staffing events, and Club initiatives.
• Provide support to the Pro Shop as a sales associate when needed.

Technology & Administrative Support

• Maintain accurate data within Clubessential, Excel spreadsheets, and the Club website to ensure real-time accuracy of bookings and schedules.
• Coordinate updates to digital materials and Member resources in collaboration with Communications and IT teams.
• Test and provide feedback on the Member portal and mobile applications to enhance usability and reliability.
• Maintain organized records for reservations, invoices, transportation manifests, and vendor contracts.

Educational Requirements

Salary Range