Unique Club/Facility Details

Golf Facilities

• 18 hole course, par 71, designed by Colt / Alison

Racquet Facilities

• 6 outdoor Har-Tru courts

Swimming Facilities

• 2 Outdoor

Other Athletic Facilities

Dining Facilities

• Men's Grill
• Men's Grill
• Men's Grill

Essential Responsibilities

Event Operations & Execution
 Work with Members in coordinating and planning their catered functions.
 Provides tours, offers suggestions, plans menus and undertakes special event requests for the occasion being planned.
 Works annually with the Executive Chef to revise catering menus, including pricing and menu offerings ensuring items are current and reflect general Member interests.
 Coordinates and secures entertainment, decorations, audio-visual, floral and any other requirements integral to events being planned.
 Reviews event contracts periodically updating pricing, policy and procedures as necessary.
 Creates and distributes accurate and timely information via Banquet Event Orders (BEO) and floor plans to all Club departments.
 Inspects finished arrangements; checking BEOs against actual room setup.
 Executes events as assigned.
 Receives both Member compliments, sharing them with staff, and handles Member complaints with positive resolution.
 Assists in responsibility of the security of the clubhouse facilities relative to systems, opening and closing assignments, including acting as the manager on duty when necessary.
 Assists in the preparation of the annual budget for the catering department; monitors actual performance to budget and takes corrective action as necessary to help assure that budget goals are met.

Staff Leadership, Training & Development
 Lead Assistant Catering Manager and Food & Beverage (F&B) staff by example, modeling North Shore Country Club Country Club service standards, professionalism, and work ethic
 Support the training, coaching, and ongoing development of the Assistant Catering Manager and F&B staff in accordance with established SOPs
 Reinforce service standards and operational procedures through hands-on leadership and real-time feedback
 Assist with onboarding and cross-training to ensure staff are knowledgeable, prepared, and aligned with departmental expectations
 Identify training needs and performance opportunities and communicate recommendations to the Assistant General Manager
 Foster a positive, respectful, and collaborative work environment reflective of the North Shore Country Club brand and culture
 Monitor staff attendance, including tardiness, no-shows, and schedule adherence, and report concerns accurately and timely to direct leadership
 Apply attendance standards and performance expectations consistently among all staff, ensuring accountability without favoritism

Member Relations & Service Excellence
 Act as a visible, professional, and approachable point of contact for Member/Host during events
 Respond to member and guest concerns within scope of authority and escalate appropriately
 Reinforce a culture of hospitality, responsiveness, and personalized service
 Communicate post-event feedback and improvement opportunities to leadership Administrative & Financial Support
 Prepare, review, and execute events in accordance with BEOs
 Maintain accurate and current member and event files
 Assist with event billing and post-event reconciliation using Jonas software
 Support financial accuracy by monitoring labor deployment and service execution details
 Document operational notes and follow-up items to support continuous improvement
 Maintain clear and accurate documentation related to staffing issues, attendance trends, and operational concerns as needed Food & Beverage Collaboration
 Work closely with the Assistant General Manager, Food and Beverage Manager, and Executive Chef to coordinate service execution across Food & Beverage operations
 Support creative and innovative food, beverage, and bar presentations while maintaining service consistency
 Provide input on room layouts, service flow, and operational execution
 Lead large-scale events and high-volume service periods across the Club
 Provide operational oversight and assist with rule enforcement in other Club service areas as needed, including but not limited to the pool and snack shop

Goals, Accountability & Continuous Improvement
 Support and execute annual performance goals as assigned by the General Manager and Assistant General Manager
 Lead implementation, adherence to, and refinement of Food & Beverage SOPs
 Identify opportunities to improve efficiency, communication, and service delivery
 Serve as an operational extension of leadership during peak periods, major Club events, and seasonal business demands
 Perform other duties as assigned

Educational Requirements