Unique Club/Facility Details

Golf Facilities

Racquet Facilities

• 1 outdoor lighted Clay courts
• 11 outdoor lighted Hard courts

Swimming Facilities

• 1 Outdoor
• 1 Outdoor

Other Athletic Facilities

three separate equipped gym areas, personal trainers, fitness classes, massage therapy

Dining Facilities

• 4 Member's Grill that seats 60

Fig Garden Swim & Racquet Club invites applications for its next General Manager—an accomplished, service-driven private club leader who understands that the finest member experiences appear effortless.

Known affectionately as “FIG,” the Club is a private, member-owned institution established in 1963 on the grounds of a former private estate dating to 1918. Nestled among the mature trees and distinguished residences of Fresno’s historic Old Fig Garden neighborhood, FIG has long served as an extension of its members’ homes: a welcoming place where families gather, friendships grow, traditions continue, and active lifestyles flourish.

The next General Manager will preserve that sense of belonging while strengthening the people, systems, standards, and infrastructure that support an exceptional private club.

Experienced private club General Managers, Clubhouse Managers, and Chief Operating Officers are encouraged to apply. High-performing Assistant General Managers from the private club, country club, golf, resort, or hospitality industries will receive strong consideration.

The Opportunity

The General Manager will serve as the Club’s senior operating executive and primary partner to the Board of Directors. This individual will provide leadership across the full spectrum of club operations, including member services, personnel, finance, facilities, aquatics, tennis, fitness, food and beverage, events, safety, communications, and long-range planning.

FIG is seeking a leader who appreciates the distinctive nature of a high-touch, family-oriented membership environment. The successful candidate will be present and approachable without being intrusive, attentive without being overbearing, and capable of anticipating needs before they become requests.

This is an opportunity for a thoughtful operator to:

• Deliver consistently warm, personalized, and responsive member service.
• Recruit, develop, inspire, and retain a professional service-oriented team.
• Build and maintain operational systems that function seamlessly behind the scenes.
• Establish clear service standards while preserving the Club’s personal and relaxed character.
• Strengthen financial controls, budgeting, reporting, purchasing, and accountability.
• Protect and enhance the Club’s facilities, grounds, programs, and traditions.
• Support the Board with accurate information, sound recommendations, and disciplined execution.
• Balance respect for the Club’s history with thoughtful modernization.
• Create a workplace culture in which employees understand that every role contributes to the member experience.

The ideal General Manager will recognize that operational excellence should rarely call attention to itself. Facilities are prepared, employees are informed, programs begin on time, concerns are resolved discreetly, and members simply experience a Club that works.

Fig Garden Swim and Racquet Club by the Numbers:

• 450 Family Memberships (Full)
• $1,600,000 Annual Dues Volume
• $750,000 Annual F & B Volume
• $1,600,000 Gross Payroll
• 11 Board Members, 6 Committees
• 12 Tennis Courts, including 1 Clay surface
• 4 Pickleball Courts
• 1 Heated Lap Pool and 1 Rec Pool
• Full Fitness Club
• 8 Acres of manicured grounds and Event Space
• 1 Full Service Café and Bar, open 7 days per week.

Job Description

The General Manager has broad responsibility for all aspects of operations at Fig Garden Swim and Racquet Club, effectively managing all resources and reporting to the Board of Directors and the Board President.  The GM will lead all Department Heads and Managers. The GM will indirectly supervise all employees of the club while promoting a positive, engaging, and highly competent service culture in all operations.

The GM is expected to be an interactive “thought partner” with the Board and Committees, working closely with both groups as collectively they make decisions and set strategic direction for the long-term well-being of the membership. The club requires a GM that will bring strong financial acumen, organizational and operational expertise and a management style that will support the experienced and talented team. Membership retention and attraction is also critical to the health and growth of the club. The membership and staff appreciate transparency, honesty, and direct feedback from leadership.    

KEY ATTRIBUTES AND AREAS OF FOCUS

The successful GM will:

• Have a solutions-based operating style.
• Exhibit superior communication skills, both interpersonal and written to effectively communicate with the membership and staff. Understand the importance of and can leverage web, and social media tools to communicate with all constituent groups.
• Demonstrate financial management experience with effective oversight of the annual operating budget.
• Possess a proactive operating style that promotes timely completion of tasks.
• Possess a leadership style that promotes staff and membership engagement that leads to attraction and retention of both.
• Possess and exhibit a sense of urgency when handling matters related to the club and membership. It is expected that this trait be instilled throughout the organization.
• Strong understanding of superb dining and other food and beverage experiences for the club members and guests.
• Help evaluate current F&B operations and develop an operational plan to optimize member satisfaction. F&B operations are of utmost importance to the membership and meeting the majority of members’ expectations in this area is a critical success factor
• Maintain continual visibility to members and staff as the face of the club.
• Possess strong leadership skills and a strategic approach to management in all areas of the club.
• Demonstrate an ability to access and proactively initiate processes and procedures in identified areas of the club operation.
• Show patience, observe, listen, ask questions, and learn about the culture and history of Fig Garden Swim and Racquet Club and the surrounding community.
• Disciplined follow-up to complete team goals and objectives in a timely manner.
• Show an ability to effectively lead, mentor, and develop department heads and staff with a continued professional development plan.
• Demonstrate cultural development through good hiring, training, communication, and developing a strong teamwork ethic.
• Demonstrate an ability to build a strong board and committee relationship, working to create a strong bond and communication exchange of diplomatic openness.

DUTIES AND RESPONSIBILITIES:

Financial Management

• Prepares annual operating plan and capital budgets and, after Board approval, manages and controls the operations to attain the desired results.
• Provides input to all department heads, professional staff, and key personnel, projecting and developing budgets, capital spending plans, fiscal controls, and operational guidelines.
• Installs controls and cost-effective procedures related to employee payroll, purchases, inventories, and supplies.
• Maintains an up-to-date management information system that can be counted on for timely and accurate information for all parts of the club.
• Actively looks for efficiency opportunities in all areas of operations.

Employee Relations

• Creates and emphasizes a “one team” culture with all department heads and staff.
• Acts as a mentor and developer of professional talent with the staff.
• Initiates employment programs and recruitment efforts that result in the club being viewed as a sought-after place to work, especially for Cafe staff and entry-level employees.
• Interacts with department managers according to the appraisal, discipline, and/or discharge, of any employee.
• Provides for the training and further development of all department heads and other personnel.  Creates an environment of true team spirit among the staff.
• Ensures that a positive and healthy working environment exists throughout the club, one that is free of safety risks and all forms of employee harassment.

Member Services

• Gets to know the members, their families, and their desires.
• Provides quality leadership and a positive upbeat image for Fig and its amenities.  Leads with the dictate to provide members with premier service in casual dining and social experiences, recreational excellence, quality products, and an exciting calendar of club events. Maintains detailed records of events.
• Apply best practices in club organizational management providing processes and procedures in identified areas.
• Plans his/her work schedule to be personally visible and readily accessible to members and their guests at the right times and in the right places.
• Assures the smooth, efficient daily operation of the club to provide the members and guests with an environment of excellence in hospitality.
• Oversees a top-rated food and beverage operation, with appealing menus, properly priced, and featuring exemplary service. 
• Addresses and resolves member complaints and suggestions, in such areas as general service, athletic programs, employee attitude, maintenance, and cosmetic appearance of the facility.

Educational Requirements

Salary Range