About the Club
wineLAIR DC
1120 22nd St NW
Washington, DC 20037
Unique Club/Facility Details
wineLAIR is the home of a vibrant, members-only community of wine lovers. Located in DC’s West End neighborhood, our amenities include 358 temperature- and humidity-controlled self-managed wine lockers, private event space, a full bar, luxe lounge, and seasonal plates from our kitchen. We also offer unique experiences, ranging from educational wine and spirits tastings to chef pop-up dinners and winemaker events. wineLAIR is the ideal venue to network, meet sommeliers, chefs, and winemakers, and explore the world of wine & spirits.
Club is open
6
days per week,
12
months per year.
Age of Club: 3
Number of Members: 150
Average Age of Members: 43
Club Ownership: Individual-Owned
Dining Facilities
- 2 Casual Dining Room that seats 40
About the Job
Date Posted
10/23/2023
Job Title
Member Concierge & Receptionist
Job Type
Part-time
Job Description
The Member Concierge/Receptionist/Front-Office Administrative Assistant is responsible for hosting our guests during their stay; providing a warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with Members and their guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Essential Functions
Job duties include; although are not limited to:
- Providing excellent customer service and social etiquette
- Hosting and welcoming Members and their guests with a friendly and sincere demeanor; everything with a smile
- Manage Member and guest arrivals/check-ins and departures
- Thinking outside the box to own and solve Member and guest experience areas of opportunity
- Going above and beyond to recover any service opportunities and exceed guest expectations
- Communicating and partnering with staff leadership and hourly colleagues to ensure the Member and guest experience is personalized and executed seamlessly
- Maintaining accuracy with Peoplevine (CRM) updates, including but not limited to Member profiles and guest contact information
- Being knowledgeable about Club services and local surroundings in order to answer, respond, and communicate with Members and guests regarding questions and requests
Candidate Qualifications
- High School Diploma or equivalent, Bachelor’s Degree a plus
- Minimum of two years experience in a club, restaurant, hotel, or hospitality operations environment
- Ability to communicate clearly and speak, read, write, and understand English well
- Ability to smile easily, with an open, welcoming demeanor
Physical Requirements
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Date Position Available
11/25/2023
Hourly Wage
$15.00
to
$20.00
Other Benefits
This part-time role pays $22/hour
Why work with us...
wineLAIR offers competitive compensation packages that feature corporate benefits and perks. We are a young, growing club with plans for expansion. This role has been created to support this growth and is an excellent opportunity to be a key member of a small, vibrant team.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care: Full-time employees are eligible for full benefits; Medical, Dental & Vision
- Paid Time Off: Full-time Employees earn PTO (sick days + vacation days)
- Career Development: wineLAIR can progress your career managerially or technically
- Team Meal: Whilst on duty, you will be provided with a substantial meal free of charge
Opportunities for all…
wineLAIR is proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
In addition, we encourage to you apply even if your work history isn’t a complete match, as we are a growing company with current openings and anticipated new roles in the near future.
To apply, contact:
martha@winelair.us
